Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Tax Guru AI, its related entities, and its service providers ("we", "us", "our") collect, store, use, process, and disclose your personal information.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website, platform, or services (collectively, the "Platform"), you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

2.1 Information you provide directly

• Name
• Email address
• Contact details
• Business or firm details
• Payment information (if applicable)
• Information submitted through contact forms, support requests, or signup processes

2.2 Information you input into the Platform

You may input or upload content to the Platform such as:

• Tax questions
• Query text
• Financial information
• Case studies
• Scenario descriptions
• Generalised client data (if applicable)

Important: You are responsible for ensuring that any data you submit complies with applicable privacy and confidentiality laws (including not uploading identifiable client tax file numbers, TFN data, or personal financial information unless legally permitted).

2.3 Automatically collected information

We may automatically collect:

• Device information
• IP address
• Browser type and version
• Usage logs
• Interaction data (queries, clicks, errors)
• Cookies and analytics data
• Session recordings and user behaviour patterns

2.4 Information from Cookies & Analytics Tools

We use:

• Google Analytics
• AI system monitoring tools
• Session analytics
• Performance monitoring software

You may disable cookies in your browser, but some features may not function.

3. How We Use Your Information

3.1 To operate and improve the Platform

• Delivering AI responses
• Training and refining our models
• Improving accuracy, performance, and reliability
• Analysing usage patterns and trends
• Debugging and fixing user-reported issues
• Maintaining system security and stability

3.2 To communicate with you

• Account setup and verification
• Service updates
• Support requests
• Notifications about changes to the Platform
• Beta testing communications
• Marketing communications (you can opt out at any time)

3.3 For legal, safety, and compliance purposes

• Meeting regulatory or legal obligations
• Preventing misuse, fraud, or security threats
• Protecting our intellectual property and rights

4. AI Training & Data Use

4.1 Data you input may be used in anonymised and aggregated form to improve the performance of our AI models.

4.2 We do not use identifiable personal information to train public models.

4.3 We may store and review user interactions for:

• Quality assurance
• Safety and abuse detection
• Feature development
• Improving tax interpretation logic

4.4 We will never sell your data to third parties.

5. Sharing Your Information

We may share personal information with:

5.1 Service providers & partners

Such as: Cloud hosting providers, Data storage providers, Email and communication services, Analytics partners, Development, security, and infrastructure partners.

These providers are bound by confidentiality agreements and may only use data for authorised purposes.

5.2 Professional advisers

Such as: Lawyers, Accountants, Compliance consultants.

5.3 Legal & regulatory authorities

Where required by: Law, Court orders, Government directives, Regulatory requests.

5.4 Business transactions

If we merge, restructure, sell, or transfer assets, data may be transferred under confidentiality protections.

6. How We Store & Protect Your Information

We take reasonable steps to protect your personal information from: Unauthorised access, Loss, Misuse, Modification, Interference, Disclosure.

Measures include:

• Encrypted data storage
• Secure cloud infrastructure
• Access controls and authentication
• Regular security audits
• Limited employee access
• Monitoring and threat detection

However, no system is completely secure, and you use the Platform at your own risk.

7. International Data Transfers

We may store or process data on servers located inside or outside Australia, depending on our hosting providers.

Where data is transferred overseas, we will take reasonable steps to ensure foreign recipients comply with comparable privacy standards.

8. Your Rights

Under the Australian Privacy Act, you have rights to:

• Access your personal information
• Request corrections to inaccurate data
• Withdraw consent (where applicable)
• Opt out of marketing communications
• Request deletion where permitted by law

To exercise these rights, contact us at: connect@tax-guru.ai

9. Third-Party Links & Websites

The Platform may contain links to third-party websites.

We are not responsible for: their privacy practices, their content, the security of their systems.

We encourage you to review their privacy policies before providing information.

10. Children's Privacy

The Platform is not intended for individuals under 16.

We do not knowingly collect information from children.

If you become aware that a child has used the Platform or provided data, please contact us immediately.

11. Data Retention

We retain personal information only as long as necessary for:

• delivering the Platform;
• fulfilling the purposes outlined in this policy;
• complying with legal and regulatory requirements;
• resolving disputes;
• improving system performance.

Anonymised aggregated data may be retained indefinitely.

12. Beta Testing Privacy Conditions

During the beta period:

• usage data may be collected at a higher granularity
• logs may be analysed manually
• bugs or errors may expose input data
• system behaviour may be inconsistent
• updates may change storage or processing behaviour

By participating, you consent to this enhanced data processing.

13. Notifiable Data Breaches

In the event of an eligible data breach, we will:

• Assess the situation promptly
• Take remedial action where possible
• Notify affected individuals when required
• Notify the Office of the Australian Information Commissioner (OAIC) as required

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates take effect when published on our website.

We may notify users of major changes, but are not required to do so for minor updates.

15. Contact Details

For privacy-related enquiries, requests, or complaints, contact:

connect@tax-guru.ai

5 Wyangan Valley Way, Mudgeeraba Qld 4213

0417 770 044

We take privacy complaints seriously and will respond promptly.